Plan, research, and compose technical documents in teams and individually, relative to the lifecycle process for technical documents.

When I first started this project, I felt uncertain about how to approach it. I had never worked on tasks like writing complaint letters, and I wasn't sure how to organize my thoughts or structure the content. In the beginning, it felt overwhelming because I wasn’t familiar with the expectations and format. To overcome this challenge, I decided to take a step-by-step approach. I reviewed examples from previous students and researched online to better understand the purpose and components of a complaint letter.

Through this process, I learned that a complaint letter should clearly address the issue at hand, present the facts logically, and offer possible solutions. I also realized the importance of striking a balance between being clear and maintaining a professional tone. This understanding helped me establish a more organized framework for approaching the task and guided me as I worked through my ideas. Although I haven't yet received feedback from the Center for Teaching and Learning (CTL), I found that reviewing my work was a helpful way to assess and improve it. As I revisited my draft, I was able to identify sections that needed more clarity and reword certain parts to make them stronger. I also found that organizing my thoughts in a clear, logical order was key to ensuring my points came across effectively.

One key takeaway from this process was the importance of allowing myself enough time to revise my work. Initially, I was excited to get my ideas down, but I quickly realized that spending time reviewing and editing my work made a huge difference in the quality of the final product. Moving forward, I plan to spend more time on revisions and create more detailed outlines before starting my writing. This will allow me to stay focused, avoid feeling rushed, and produce better quality work.